Late in the afternoon and unannounced another BT engineer turned up. Like his
predecessors he had a good idea where the fault must be but this one was
prepared to argue with his bosses that they didn’t know what they were talking
about. They eventually agreed that my line should be put on a different port in the
street cabinet. The connection sprang back into life. A mere eight days later
than it would have done if BT Openreach had an iota of common sense in its
The connection is horribly slow, not as good as I used to get over copper (under 6 megabytes download) before subscribing to the optical fibre service but that is a battle for another day. There will be a letter on the BT Chairman’s desk before too long.
With 144 unanswered emails in the pipeline, don't expect replies any time soon.